Privacy Policy
Last Updated: February 2026
1. Introduction
BookingPenguin ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking management platform and services.
By using BookingPenguin, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide directly to us, including:
- Name, email address, and phone number
- Billing address and payment information
- Business information (for business accounts)
- Service address and scheduling preferences
- Account credentials and profile information
- Communications you send to us
2.2 Automatically Collected Information
When you use our platform, we automatically collect:
- Device information (browser type, operating system)
- IP address and general location data
- Usage data and interaction patterns
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, maintaining, and improving our services
- Processing bookings and payments
- Communicating with you about your account and bookings
- Sending promotional communications (with your consent)
- Analyzing usage patterns to improve user experience
- Detecting, preventing, and addressing technical issues
- Complying with legal obligations
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: Between businesses and their staff/clients within the platform for service delivery
- Third-Party Services: With payment processors and essential service providers
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments
- Access controls and monitoring
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Types of cookies we use include:
- Essential Cookies: Required for basic functionality
- Analytics Cookies: Help us understand how you use our platform
- Preference Cookies: Remember your settings and preferences
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data
- Opt-Out: Unsubscribe from marketing communications
To exercise these rights, please contact us at [email protected].
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Website: https://bookingpenguin.com